1
Request a ride and you’ll be on your way in minutes. Request. Ride. Repeat.
From knowing the color of your driver’s car to our 24/7 Trust & Safety Team, we got you.
Ride with us and you’ll see why 9 out of 10 rides end with five stars.
Regular questions & answers are presented here in the FAQs area.
Answer: Visit the Rydus website. Rydus is a company that permits you to engage a personal driver in any of the place that rydus works in. Visit rydus.com in your browser.
A location-based app Rydus, that makes hiring an on-demand private driver... easy. For riders - Rydus is a convenient, inexpensive and safe taxi service. Hire a private driver to pick you up & take you to your destination with the tap of a button on any smartphone device or rydus.com
Answer: Firstly click the Sign Up link under ‘Become Our Driver’. if you create an account. You need to enter your personnel, driving and vehicle informations. After becoming our driver, you have to enter your driving and vehicle documents via Driver Admin Panel. You may driver sign-in via rydus.com by clicking into sign-in link. Moreover, you may also update your vehicle, driving, my profile information anytime via Driver Admin Panel. You may also review your trip history and account related stuff into the same Driver Admin Panel.
If you have not the ‘RydusDriver’ app in your i-phone & android. So, download now the RydusDriver app from the app store/play store in your i-phone and android. Passenger can request ride from the web browser or Rydus passenger app.
Join into your Rydus account with the email and password you created when you signed up.
Customers can also be analyze the time that a car may possibly take to reach after the request has been stowed. If paying in cash, pay the perfect amount charged, in the case of payment via credit card the charged amount will be abstracted along with a affirmation email of the transaction that took place.
Answer: Go to the website rydus.com or download Rydus (Android/iOS) app into your mobile phone. Click into New Passenger / Signup for becoming our passenger. Open the Rydus App and enter your destination address. By default your pickup address will be your current address which may change any time whenever passenger want.
A passenger can send a pick up request using the Rydus app. The application automatically detects the user's current location using the geo location. The application also has preferred pick up location option in which the user can manually input pick up address. As the LOCK PICKUP LOCATION tab is pressed, the user is directed to the confirmation screen.
The confirmation screen contains many options such as split fare, swap credit card, fare estimate and enter drop off location. If you choose not to use any of the tools mentioned above you may simply continue with your request by clicking the tab on the bottom of the screen named REQUEST PICK UP.
The pick up request is sent to the nearest driver on duty from the passenger. Once the driver accepts the request, information between the driver and passenger is exchanged. This includes name, over all rating, mobile number, pick up address, vehicle information, distance between passenger and driver, and estimated time of arrival. While the driver is on its way to pick up the passenger, the passenger has the option of tracking the driver turn-by-turn location on real time basis. Passenger may cancel the pick up request before the start of the trip.
Once the driver arrives at the pick up address, passenger is notified on passenger app of driver arrival. As soon as the passenger is on board, driver can start the trip by pressing the START TRIP button. Driver and passenger are now on the meter screen and will remain on meter screen the entire trip until the drop off point of passenger. Once the final drop off destination of passenger is approached, driver now will press the red END TRIP button located on the bottom of the meter screen. Now that the trip has been over and driver and passenger are both directed to the RECEIPT screen. This screen is the last stage of the entire trip process. Here passenger and driver both can give ratings and comments regarding their trip experience. A receipt is now generated and sent to the passenger's email address with trip details.
Answer: If you know about the rates for rydus, you can go to the Rydus app menu. Select the pick up and drop off location. You can now see all the rates for the selected place and car category . So, this is a easy way to findout the rates for Rydus.
Answer: Different rates according to place, car category, and other later selections.
You can easily see the rates on the Rydus app are: Select the pick up and drop off location . You can now see all the rates for the selected place and car category.
Answer: Cancellation fee is charged if the driver reach on your pickup location and waits for the customer, if no contact between driver and customer the driver can release himself from the booking after 10 minutes of reaching on location.
To confirm driver are compensated for the distance they travelled towards your address location, a cancellation cost is charged if the booking is cancelled after 2 minutes of assigning a driver.
Answer: The waiting cost charged started from that driver has reached at the pickup address untill the customer is in the car. when the ride is in progress waiting cost will be charged. If the car is slowly travelling due to heavy traffic waiting cost will also be charged. The first 3 minutes of wait time are not charged.
Answer: The two ways of paying fair to settle your ride fare, you can pay the fair any one way that you can want:
Answer: If your credit card is failed to working the system so, you can try again may be this time your credit card being working. but if still not working, you should contact your bank to clear this problem and solve it. then the bank credits into your account through which the payment will be subtracted.
Answer: Customers have to pay the driver through the same currency that are used in country.
Answer: The airport surcharge to all airport pickup bookings. Because charge is there to reimburse the driver for paying relevant airport taxes, parking and waiting for atleast 30 minutes or above in the airport.
Answer: You want to know what will be the cost from place 1 to place 2. Choose your pickup place and then enter Ride Now. Tap on Dropoff. Fare evaluate, write and confirm a destination and the cost evaluate will now come out on the main screen.
Answer: Tolls fair applied in one condition if the track passes across a road toll gate where obligatory charges set by government are to be paid.
Answer: Its up too you, If You can like their service so, you can tip the driver for their good service. If the payment option was selected on cash then you tip the driver by paying extra cash and If the payment option on credit card, you will receive an text along with the link through which you can show the amount as tip.
Answer: If you have been overcharged to driver, you can tell a issue by giving us an email through our app. Go to App Menu then select Contact Us and give Email Us. Write the details for which you want the dispute to be raised and our customer service team will resolve your case and update you as soon possibly.
Answer: If your driver asked you to pay a parking charges in cash and you were also charged on your receipt, please let us know.
Answer: If you signing up the Rydus app to request a ride, you should be 18 years of age or older. Then you able to use this app. More over, Please visit our website under to learn more.
Answer: If you have been undercharged to driver, you can tell a issue by giving us an email through our app. Go to App Menu then select Contact Us and give Email Us. write the details for which you want the dispute to be raised and our customer service team will resolve your case and update you as soon possibly.
At Rydus, we want to connect people through peer to peer connection for transportation purpose. In this Privacy Policy, we tell you what information we receive from Rydus customers and drivers, and how we use it to connect customers with drivers and continue to improve our services.
Rydus values the privacy of individuals who use our application, websites, and related services from our Platform. This Privacy Policy explains how we collect, use, and share information from Users, comprised of both Rydus Customer and Rydus Driver.
1. Information You Provide to Us
Registration Information. When you sign up for Rydus account, you give us your name, email address, and phone number etc.
Payment Method. When you add a credit card or payment method to your Rydus account, a third party that handles payments for us will receive your card information. To keep your financial data secure, we do not store full credit card information on our servers. All the information store is in Encrypted form.
Communications. If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Support Team, we will receive your name, email address, phone number, the contents of a message or attachments that you may send to us.
Driver Application Information. If you decide to join our Rydus driver community, in addition to the basic registration information we ask you for your date of birth, physical address, driver’s license information, vehicle information, car insurance information, and in some jurisdictions we may collect additional business license or permitting information.
Location Information. Rydus is all about connecting Drivers and Customer. To do this, we need to know where you are. When you open Rydus on your mobile device, we receive your location. We may also collect the precise location of your device when the app is running in the foreground or background. If you label certain locations, such as “home” and “work,” we receive that information, too.
Your location information is necessary for things like matching Customers with nearby Drivers, determining drop off and pick up locations, and suggesting destinations based on previous trips. Also, if the need ever arises, our Trust & Safety team may use and share location information to help protect the safety of Rydus Customer and Driver. In addition to the reasons described above, Drivers’ location information and distance travelled is necessary for calculating charges and Rydus.
Device Information. Rydus receives information from Users’ devices, including IP address, web browser type, mobile operating system version, etc. We collect mobile sensor data from Drivers’ devices to improve location accuracy.
Usage Information. To help understand how you use the Rydus Platform and to help us improve it, we automatically receive information about your interactions with the Rydus Platform.
Call and Text Information. We work with a third party partner to facilitate phone calls and text messages between Customers and Drivers who have been connected for a ride. We receive information about these communications including the date and time of the call or SMS message, the parties’ phone numbers, and the content of any SMS messages.
User Feedback. At Rydus, we want to make sure Users are always enjoying great rides. Customers and Drivers may rate and review each other at the end of every ride. We receive information about ratings and reviews and, as we explain below, give Riders information about Drivers’ ratings and reviews and vice versa.
Information from Cookies and Similar Technologies. We collect information through the use of “cookies”, tracking pixels, and similar technologies to understand how you navigate through the Rydus Platform and interact with Rydus advertisements, to learn what content is popular, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser.
We use the information we collect from all Users to:
Additionally, we use the information we collect from Drivers for the following purposes related to driving on the Rydus Platform:
A. Sharing Between Users
Sharing between Customers and Drivers. Riders and Drivers that have been matched for a ride are able to see basic information about each other, such as names, photo, ratings, and any information they have added to their Profiles. Customers and Drivers. Drivers see the pick-up location that the Customers has provided. Customer see a Driver’s vehicle information and real-time location as the Driver approaches the pick-up location. Customers’ ratings of Drivers are shared with Drivers on a weekly basis.
Although we help Customers and Drivers communicate with one another to arrange a pickup, we do not share your actual phone number or other contact information with other Users. If you report a lost or found item to us, we will seek to connect you with the relevant Customer or Driver, including sharing actual contact information with your permission.
API and Integration Partners. If you connect to the Rydus Platform through an integration with a third party service, we may share information about your use of the Rydus Platform with that third party. We may share your information with our third party partners in order to receive additional information about you.
Other Sharing. We may share your information with third parties in the following cases:
Email Subscriptions. You can always unsubscribe from our commercial or promotional emails but we will still send you transactional and relational emails about your account use of the Rydus Platform.
Profile Information. While your name will always be shared with Drivers and fellow Rydus Line Customers, you can delete any additional information that you added to your Profile at any time if you don’t want Drivers and Rydus Line Customers to see it. Riders will always be able to see Drivers’ names, rating, profile photos, and vehicle information.
Location Information. While you can prevent your device from sharing location information at any time through your Device’s operating system settings, Customer and Driver location is core to the Rydus Platform and without it we can’t provide our services to you.
Editing and Accessing Your Information. You can review and edit certain account information by logging in to your account settings and profile (Drivers may edit additional information through the Driver portal). If would like to terminate your Rydus account, please contact us through our Help Center with your request. If you choose to terminate your account, we will deactivate it for you but may retain information from your account for a certain period of time and disclose it in a manner consistent with our practices under this Privacy Policy for accounts that are not closed.
Data Security. We are committed to protecting the data of the Rydus community. Even though we take reasonable precautions to protect your data, no security measures can be 100% secure, and we cannot guarantee the security of your data.
Children’s Privacy. Rydus is not directed to children, and we don’t knowingly collect personal information from children under 15. If we find out that a child under 15 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 15 has given us personal information, please contact us at our Help Center.
Changes to Our Privacy Policy. We may make changes to this Privacy Policy from time to time. If we make any material changes, we will let you know through the Rydus Platform, by email, or other communication. We encourage you to read this Privacy Policy periodically to stay up-to-date about our privacy practices. As long as you use the Rydus Platform, you are agreeing to this Privacy Policy and any updates we make to it.
Contact Information. Feel free to contact us at any time with any questions or comments about this Privacy Policy, your personal information, our use and sharing practices, or your consent choices by contacting our Help Center.